Fulton County Council on Aging
Fulton County Community Center, Council on Aging, Rochester, Indiana
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Transpo

 

Call Transpo at 223-4213


Senior Fare (60 yrs and older):

Donations Appreciated!

Personal Care Attendants Ride for Free!

Public Fare:

$1 per stop in town

$3 per stop in county

Tickets:

City Tickets – $10

County Tickets – $30

Buy a ticket and receive (2) two free rides!

 

Fulton County Transpo

Fulton County Transpo provides transportation to any person living in Fulton County, and also provides out-of-county medical and private-pay transportation.

Hours of operation are Monday through Friday from 6:30 a.m. through 5:00 p.m.  Transportation arrangements may be made by calling 574-223-4213.

For more information, please view tips from our Rider's Guide listed below.  This information is available in alternative format by contacting Laurie Paulik at 574-223-6953 or fccoa@rtcol.com.   TTY users may call us by dialing 711.

Who May Ride Transpo?

Fulton County Transpo provides demand response service to any person who lives in Fulton County and does not discriminate on the basis of age, religion, sexual orientation, disability, race, or gender.

What Is Demand Response?

Demand response service is curb to curb service offered to individuals in Fulton County.  Our service is a first come, first serve basis and is limited to our available capacity.

How Do I Make A Reservation?

Call 574-223-4213 between the hours of 6:00 a.m. and 6:00 p.m., Monday through Friday to request transportation.  24 hour notice is preferred.

How Much Does It Cost?

60 years of age and older:

Donations appreciated.  Personal care attendants ride for free.

Public fare – 59 years and younger:

$1 per stop in town, $3 per stop in county

Children 3 and under ride for free and MUST be accompanied by an adult.  Per Indiana law, children birth to 8 years of age must ride in a car seat.

YOU MUST HAVE EXACT FARE OR A PREPAID TICKET.  DRIVERS CANNOT MAKE CHANGE.  Tickets may be purchased from your driver or dispatcher.  Checks are accepted.

Tickets:

Buy a city ticket for $10 or a county ticket for $30 and get 2 free rides!

How Do I Use The Transit System?

Our dispatcher will need to know your name, date of birth, telephone number, and Medicaid number if we have not transported you before.  We will also ask for your pick-up and drop-off addresses.  Our dispatcher will also need to know if you need a handicapped accessible vehicle.

Remember, our drivers may arrive 15 minutes before or after your scheduled pick-up time.  If there is no response when we honk, and our dispatcher cannot reach you by phone, you will be charged for our trip to your home.

If you need to cancel your trip, please remember to call the dispatcher at least 1 hour ahead of time.  If you do not call to cancel and we make the trip to your home, you will be charged for the trip and we will count it as a no call/no show.  Your transportation may be suspended after (3) three no call/no shows.

Please remember the following when using Fulton County Transpo:

  • All passengers must wear a seatbelt
  • Drivers may assist you with groceries, but groceries must be limited to three bags.  Drivers will be charged $1 per bag for each extra bag.
  • Drivers are not permitted to enter your home.
  • Transpo cannot transport alcohol.


Why Can My Service Be Suspended?

Your transportation service may be suspended or denied for any of the following reasons:

  • lack of cooperation with the transportation service
  • repeated cancellations or no call/no shows
  • abusive or inappropriate language or behavior
  • failure to pay transportation fare


How Do I Report A Complaint?

 

Title VI Public Notice

(January 2013)

Public Notice of Rights Under Title VI of the Civil Rights Act of 1964

Fulton County Council on Aging and Transpo

Fulton County Council on Aging and Transpo operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Fulton County Council on Aging and Transpo.

For information on Fulton County Council on Aging and Transpo’s civil rights plan and the procedures to file a complaint contact Laurie Paulik at 574-223-6953, TTY users dial 711, by email at fccoa@rtcol.com, or visit our office at 625 Pontiac Street, Rochester, IN 46975. For more information visit www.fultoncountycommunitycenter.com

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the:

Office of Civil Rights

Attention: Title VI Program Coordinator

East Building, 5th Floor –TCR

1200 New Jersey Avenue, SE

Washington, DC 20590

If information is needed in another language or alternate format contact Laurie Paulik at 574-223-6953, TTY users dial 711, or by email at fccoa@rtcol.com

Fulton County Council on Aging and Transpo Title VI Complaint Procedure

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Fulton County Council on Aging and Transpo may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. The Fulton County Council on Aging and Transpo investigates complaints received no more than 180 days after the alleged incident. Fulton County Council on Aging and Transpo will process complaints that are complete.

Once the complaint is received, Fulton County Council on Aging and Transpo will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

Fulton County Council on Aging and Transpo has 30 days to investigate the complaint. If more information is needed to resolve the case, Fulton County Council on Aging and Transpo may contact the complainant. The complainant has 10 business days from the date of the acknowledgement letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, Fulton County Council on Aging and Transpo can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue his or her case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 days after the date of the letter or the LOF to do so.

A person may also file a complaint directly with the Federal Transit Administration (FTA), at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

If information is needed in another language, please contact Laurie Paulik at 574-223-6953 or fccoa@rtcol.com

 

What Are The Responsibilities Of My Driver?

It is the responsibility of the driver to deliver you from your pick-up location to your destination in a safe manner.  They will provide door to door service for disabled individuals, or if requested.

Helpful Transpo Tips:

  • Be on time
  • Call to cancel at least 1 hour in advance
  • Do not eat or drink in the vehicle
  • Wear your seatbelt
  • Schedule rides which you intend to use
  • Pay your fare each trip
  • Refrain from using profanity
  • Be courteous to your driver
  • Refrain from smoking or tobacco products while on board
  • Limit groceries to three (3) bags
  • Report any safety or security issues to your driver
  • Practice good hygiene and wear protective garments as needed
  • Tell your driver before boarding if you are feeling ill
  • Portable oxygen must be in a cylinder maintained in accordance with the manufacturer's instructions.  The cylinder must be secured to prevent injury on the transit vehicle.